We appreciate that things out of your control may make you late for an appointment. If you think you are going to arrive late, then please telephone ahead to the surgery. If you arrive more than 20 minutes late for a routine appointment it may not be possible to see you and you may be asked to reschedule your appointment - depending on the number of patients waiting to see the doctor or nurse for his/her remaining surgery.
The doctors and nurses also try to keep to time, but this is not always possible due to the complexity of some conditions which patients present with. We would request your patience in such circumstances.
Thank you for your understanding in this matter.