Reception is open Monday – Friday from 08:00 to 18:30. The reception staff are available for face-to-face or telephone contact throughout these times.
We close on Wednesdays from 13:00 – 14:00 for staff training, but will be available by phone for urgent calls.
Please telephone the practice (01305 251128). The receptionist will guide you through some of the options:
- a routine appointment with the practitioner of your choice. The time limit for advance booking is unrestricted.
- an urgent appointment or visit the same day - you may be passed onto the triage doctor or nurse to assess your case.
- a message to call you back. These are easily passed on using our computer system.
For patients who are not able to come to the surgery in normal opening hours we offer a booked appointment service on Wednesday evenings. Please ask reception when booking your appointment.
If you need to book a routine follow-up appointment with a particular GP, you may make an appointment several weeks ahead. Many routine appointments are for patients who have long-term conditions that require monitoring on a regular basis. You may well be sent a letter advising that a check is due; quite often this is with the practice nurse but you will be advised within the letter which clinician you should see. You should continue to take any usual medication while you are waiting for your appointment.
All GPs and practice nurses are available for telephone advice during surgery times or pre-booked telephone consultations. If the clinician is unavailable when you telephone, the receptionist will make arrangements for them to return your call.
The purpose of ‘Triage’ is to ensure that all patients are dealt with appropriately and that problems are dealt with urgently if necessary. Every morning we run a service for patients who request an urgent appointment or home visit. When you request such an appointment the receptionist may tell you that you will be placed on the Triage list and that one of the medical team will call you back. You will be asked for your name, telephone number and a brief description of the problem. We will ask you to remain available until the doctor or nurse calls you back. If your condition deteriorates you should telephone the surgery again.
If English is not your first language and you will have difficulty with comprehension during consultation, we have a language line service available which is strictly confidential.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.