Poundbury Doctors Surgery

Admin Team Leader

We are looking looking for an approachable and eager Administration Manager to join our team, working 30 hours per week. The successful candidate will play an important role in maintaining our high standard of patient care and supporting the smooth running of our administration department.

This is a role that requires excellent communication, organisation, and the ability to oversee our admin department.

Main Duties and Responsibilities

• Leading the administrative team and supporting staff development.
• Ensure the smooth running of the administrative department, including referral management and patient record systems. Develop and maintain administrative systems and procedures.
• Monitor our workflow team and ensure tasks are completed efficiently.
• Manage staff leave and sickness cover.
• Provide training, support, and performance reviews.
• Support recruitment and onboarding of administrative staff.
• Ensure compliance with NHS regulations and practice policies.
• Maintain accurate records and documentation.
• Act as a link between administrative staff, clinicians, and the wider management team.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Strong IT and digital system skills, including the ability to manage clinical and administrative software systems.
• Ability to work effectively under pressure in a busy environment.
• Understanding of patient confidentiality and data protection.

Desirable Skills

• Previous experience in a healthcare or GP practice setting.
• Previous management experience.
• Knowledge of SystmOne.

If you are interested in applying please send an email for the attention of our Practice Manager, Sarah Botta, to poundbury.doctors@nhs.net

Receptionist

We are a friendly and busy GP practice located in Poundbury and are looking for a welcoming and enthusiastic GP Receptionist to join our team, working 19 hours per week. The successful candidate will play an important role in maintaining our high standard of patient care and supporting the smooth day-to-day running of the surgery.

This is a varied and patient-facing role that requires excellent communication, organisation, and the ability to work in a busy environment.

Main Duties and Responsibilities

• Managing patient appointments and appointment queries.
• Processing prescription requests.
• Responding to test result enquiries in line with practice procedures.
• Handling incoming telephone calls, emails, and post.
• Signposting patients to the most appropriate services.
• Liaising with clinicians, the wider practice team, and external organisations including Care Homes.
• Maintaining and updating patient records accurately.
• Supporting the smooth day-to-day running of the reception area.
• Working both independently and as part of a team.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Basic IT and computer skills.
• Ability to work effectively under pressure in a busy environment.
• Understanding of patient confidentiality and data protection.

Desirable Skills

• Previous experience in a healthcare or GP practice setting.
• Reception or customer service experience.
• Knowledge of SystmOne.

If you are interested in applying please send an email for the attention of our Practice Manager, Sarah Botta, to poundbury.doctors@nhs.net

GP Assistant

We are a well-established training practice serving the Poundbury community with a supportive multidisciplinary team including GPs, nurses, administrative staff and PCN staff. We are looking for an experienced GP Assistant to join our team, working 20 hours per week. The successful candidate will play an important role in maintaining our high standard of patient care and supporting our doctors with clinical administrative work and workflow management.

This is a role that requires excellent communication, organisation, and the ability to complete work to a high standard within deadlines.

Main Duties and Responsibilities

•     Process referrals, letters, and medical reports.
•        Manage incoming hospital correspondence via the clinical workflow system and update patient records accordingly.
•    Handle test results and ensure accurate clinical coding within the patient record.
•     Support GPs with insurance forms, medical summaries, and reports.
•        Communicate test results to patients under GP instruction.
•     Assist with patient follow-ups, including phone calls and appointment reminders.
•     Maintain accurate electronic health records and ensure high standards of documentation.

Essential Skills

•      Excellent communication and interpersonal skills.
•         Strong organisational and multitasking abilities.
•     Ability to work effectively under pressure in a busy environment.
•        Understanding of patient confidentiality and data protection.
•     Working knowledge of medical terminology.

Desirable Skills

• Previous experience in a healthcare or GP practice setting.
• Understanding of primary care workflows.
• Previous GP Assistant training and experience.

If you are interested in applying please send an email for the attention of our Practice Manager, Sarah Botta, to poundbury.doctors@nhs.net

Carers Week 2026: 9th to the 15th of June  – Our Dorset

Do you look after someone that couldn’t manage without your support? If the answer is yes, then you are a carer.

You may not consider yourself a carer, as caring is often something we do for family or friends without question and without defining or labelling it as such. If you provide care to someone who needs help because of their illness, frailty, disability, a mental health problem or an addiction, and they couldn’t manage without your support, then you are a carer.

Carers can be anyone of any age and perform any number of different tasks to support the person they are caring for.  You may be providing practical support like shopping, meal preparation, personal care (such as washing or dressing) or you may be providing emotional support to support someone’s mental wellbeing. You do not have to live with the person you care for to be a carer.

Let us Know if You are a Carer

While many carers feel that caring is one of the most important and rewarding things they do, its challenges should not be underestimated.  Caring can impact on all aspects of life from relationships and health, to finances and work.  Caring without the right information and support can be tough. That is why we want to know who all our patients with caring responsibilities are, so they can get the support they need.

Please let us know if you are a carer.

If you do not have access to the online form, please contact the surgery on 01305 251128 or pop into the surgery and ask one of our friendly reception team to fill out a carer identification form.

Our Carers Lead GP is Dr Frances Watt.

Dorset Carer Support Services

Every carer should be supported with the right information and advice in order for them to feel able to carry out their caring role. In Dorset we have two ‘front door’ carer support services in which we encourage every carer to be registered with. They provide you with regular newsletters to keep you informed, give you access to the Dorset Carers Card which can save you money, and provide a wealth of training opportunities to help you as a carer. When you register with us, you can give us permission to make a referral on your behalf with information you provide, or alternatively you can contact them yourself using the details below:

If you care for some who lives Dorset Council, you will need to register with Carer Support Dorset for support:

Tel: 0800 3688349

Website: www.carersupportdorset.co.uk

Email: admin@carersupportdorset.co.uk

Carer registration form: Webform (dizions.co.uk)

If you care for someone who lives in BCP Council you will need to register with Carers’ Resource Information and Support (CRISP) for support –

Tel: 01202 128787

Website: www.crispweb.org

Email: carersupport@bcpcouncil.gov.uk

Carer registration form: Join The Carers Information Service (crispweb.org)

Our Primary Care Network Carers Information Page

Poundbury Doctors Surgery is one of nine surgeries within Mid Dorset Primary Care Network (PCN).  The PCN was set up in order for our local surgeries in Mid Dorset to work together to enable great provision of proactive, personalised, coordinator and integrated health and social care for people closer to home.

That is why we have created a joint Carers Information Page on the PCN website which holds the rest of the information that is available to support you as a carer:

Carers « Mid Dorset Primary Care Network (mid-dorsetpcn.co.uk)

Please visit the PCN Carers Information page for further information, advice and support.

It covers information on:

• How we can support you
• Local support services
• Young Carers 
• Planning ahead
• In an emergency
• Support for carers in our Dorset hospitals
• Carer’s Assessment
• Carers Information Pack
• Carers News
• Leaflets
• Useful websites and contacts