The practice management team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us, or you are unhappy with the way it was dealt with, you can contact any of the following bodies:

PATIENT ADVISORY LIASON SERVICE (PALS)

PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally. Local PALS office can be found at:

Dorset County Hospital

Williams Avenue

Dorchester

Dorset , DT1 2JY

Tel: 0800 7838058

DORSET CLINICAL COMMISSIONING GROUP (CCG)

Dorset Clinical Commissioning Group (CCG) is the commissioning organisation for the whole county of Dorset. The group is a membership organisation, formed of all 100 local GP practices in the county.

Vespasian House

Barrack Road

Dorchester

Dorset, DT1 1TG

01305 368926

DORSET ADVOCACY

Free and independent service that listens, offers support and representation to people unhappy about their experience with the NHS.

Unit 13-15

Jubilee Court

Paceycombe Way

Poundbury

Dorset, DT1 3AE

Tel: 01305 251033

PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN

If you are unhappy with the response you receive from us, it is your right to take your complaint to the PHSO. A complaint should be taken to the PHSO within 12 months of when you became aware of the reason to complain.

PHSO

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 015 4033

Email: phso.enquiries@ombudsman.org.uk

Website: www.ombudsman.org.uk